Re: EA App INST Errors When Installing

@polinkaIs Can you attach a DxDiag for me?

Let's do some PC cleanup and see if this works

• EA App's Cache (Top Left Menu > Help > App Recovery)
• EA App - Repair (My Collection > Tile Dots > Repair)

Press the Windows key + R, go into the file explorer, type in %temp%, and hit Enter

• Delete everything it allows you to delete.
• Then in the same run box, type, %temp%, and hit Enter
• Delete everything in the folder that it will allow you to delete
• Reboot the PC
  

I would also recommend downloading a registry cleaner from HERE - and then when you run the registry cleaner make sure you check to fix all - back up no
repeat that until there is nothing left

@polinkaIs You are most welcome! 😎

Hey. I've tried all the solutions that you suggested, but it still didn't worked for me. I always get the same error code, and I don't know what to do. I've benn trying to download the EA app for weeks now, but none of the solutions from above works. Can someone help me somehow?

Thanks in advance. 

@_luca_15_g_ 

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@_luca_15_g_ wrote:

Hey. I've tried all the solutions that you suggested, but it still didn't worked for me. I always get the same error code, and I don't know what to do. I've benn trying to download the EA app for weeks now, but none of the solutions from above works. Can someone help me somehow?

Thanks in advance. 

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The error you get is a bit different. Normally creating a new user account in Windows. downloading the EA App and swapping back over should resolve that. IF you get the same error and the FE_8FC2 error, that's a network error from what I see. 

Try safe mode with networking and see if that helps. 

Thank you. I’ll try it as soon as I can.

It worked with the new windows account. Thanks a lot

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@_luca_15_g_ wrote:

It worked with the new windows account. Thanks a lot

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Happy to hear that the new Windows account worked for you.

Hello Shepard i've tried all the solutions and none worked for me please respond fast

Hey Everyone,

If none of the steps listed are working, or you are still running into this error please provide the following info so that we can get this sent on over to the team for review:

• Platform:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors with this error?
• Share a Screenshot or Clip...⬅️We love these
• Please share a DxDiag
• EA App Error Report ID Here

• Platform:PC
• Region:Romania
• Are you using an internal or external drive? a internal drive
• Are you using an HDD or SSD?i am using a SSD
• Date this issue started (is it still happening?)
• Any other errors with this error?
• Share a Screenshot or Clip...⬅️We love these
• Please share a DxDiag
• EA App Error Report ID Here

so,can you help me?

should i wait? 

how do i put my pc in safe mode and networking??

@wtpg2ka7rt9d This link will show you how.

I have also been getting the INST-14-1460 error, and I've read through this entire thread and nothing has worked. I now can't play a game I bought, it is ridiculous. Do you have any other suggestions? I have made a case but have not heard back. 

@louisadair26 Please provide the following

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Windows OS
• Windows OS version
• GPU model and driver version::
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip...⬅️We love these
• Please attach a DxDiag
• Attach the EA App Error Report ID Here

• I have tried to install the EA app from the link on the website as well as from Steam, neither works.
• Steam ID: 76561198202656843
• Edition Windows 11 Pro
  Version 22H2
  Installed on ‎2/‎15/‎2023
  OS build 22621.1702
  Experience Windows Feature Experience Pack 1000.22641.1000.0
• Driver: Intel(R) UHD Graphics 620, Version: 27.20.100.8935
• US
• Internal drive
• SSD
• I downloaded It Takes Two yesterday and spent several hours yesterday and today trying to get it to work, the problem remains.
• At one point I got the "Get an app to open this 'link2ea' link" error, but I believe after I installed Origin that error went away and now I consistently get the INST-14-1460 error.
• 
• DxDiag should be attached
• I can't do an error report through the app since I can't install the app, and I do not have ErrorReporter.exe nor can I find C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\, but I did file a report through the website with the case number 145400359. 

@louisadair26 Thank you. I took a look at your file and I can see quite a few issues going on with your computer. 

First, I would Do any and all Windows updates including optional updates
Your GPU needs a driver update as well

I would go through your Add/Remove programs and start removing any programs you don't use.

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click fix all
• Do not back up files

Run this cleaner until no files show up.

I already did that. I searched for any updates to my computer and my drivers and updated accordingly. I also already downloaded the CCleaner and used all of its free functionality. If that is the problem then I have done all I can. 

I did all of that too, I wanted to play the It takes two. It is stuck. I updated all my drivers and did all the steps. Please help dont make me regret buying games from EA app. 

P.S. i replied to @louisadair26 so i will see it faster when you get a reply. Thank you in advance.

@Sneakypachi Can I get the following from you?

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Windows OS
• Windows OS version
• GPU model and driver version::
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip...⬅️We love these
• Please attach a DxDiag
• Attach the EA App Error Report ID Here