Re: EA App INST Errors When Installing

I dont know if this is my report ID but here goes :Case #145499151 
If this isnt the report ID, i can't find it or dont know how to get it because of what I read. 
On the earaportID.png it says if you can open the app on my case i can't even install the launcher
On the earaportIDcantopen.png it says that if you can't open the launcher follow them steps on which i cant follow them.
On the folder.pdf i click on electronic Arts and it will only show me one folder that says EA services, as you can see for yourself. 
If im not understanding it clearly pls tell me how. 
Thank you very much