Re: EA App just casually "lost" 6 of my games

Thank you for trying to help. As I already mentioned, these steps and more were done already more than once, by the app's function to clear cache and by hand.

I did contact the support last night by chat and they manually reactivated each game.
What exactly caused this, they did not say.

I just started getting this same thing happening to me randomly, and different games each time

 Last weekend I had some games not show in the library but a restart of the app made them show for some reason, THEN again night, I started the app, and BF II and some older games didn't show up in my library, so I restarted the PC and the app, and then they showed up like normal.

 But I started the app this morning and Dragon Age Vielguard (a brand new game was just playing last night) was gone from my games list. So I tried the repair cache thing and it again showed up, but does anyone know what might be causing this?

I have been using this app for years now, and this just started about a week ago. 

might want to let the app team know something is wrong here.

Hi @JBeamBlack,

Thanks for bringing this to our attention. Could you please try reinstalling the EA app and clear your temp files using Ccleaner: 

For instructions on how to use Ccleaner to uninstall apps, click here.

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

Once that's done, reinstall the app and see if this error still persists. Let us know if that helps, thanks!