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Bluebellflora's avatar
Bluebellflora
Hero+
11 months ago

Re: Ea app on Mac stuck in updating circle

@Evaamariaaa

Sounds like you've been reading some very dramatic stories online! There is an update to EA App, I think tomorrow the 10 June, which requires the Sims 4 to be fully patched up to date (6 June patch) to work after EA App has been updated. You won't lose your game or money and whoever is telling you that is talking utter rubbish. I suspect this is something to do with DirectX11 which was recently updated in the patch for Windows users in which case it's totally irrelevant for Mac users. You should always patch your game though 🙂

Manually reset EA App and see if that helps with the update issue - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/

4 Replies

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  • Evaamariaaa's avatar
    Evaamariaaa
    Seasoned Novice
    11 months ago

    Thank you for the answer. I’ll try restating the app again. Like I said my game has been up to date till this morning since it usually automatically updates whenever I log into the app. This was the first time I encountered any problem with it. 
    but thanks for the information, I feel better about it already. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    11 months ago

    @Evaamariaaa 

    Not restarting EA App, manually resetting it. This involves trashing a bunch of related files and folders. Follow the instructions in the link in my previous post.

    Whether your game has been up to date or not up until now is irrelevant, EA App isn't patching the game as it should so resetting the app may help.

  • Evaamariaaa's avatar
    Evaamariaaa
    Seasoned Novice
    11 months ago

    I tried doing it like it described in your link, but now EA app won't even open ☹️ 

    I don't know what to do 

  • Evaamariaaa's avatar
    Evaamariaaa
    Seasoned Novice
    11 months ago

    GOT IT ALL SOLVED! I deleted the app from my computer and just reinstalled everything back. Now it works completely fine. 
    Still, thanks for your support 🙂

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