Forum Discussion

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: EA app Web/MSI installers failed. Origin Inoperable. No functional access.

@TheLeekRobin 

I suspect your user account does not have Admin privileges.

Using a Windows User Account that has Administrative Privileges, download the standalone EA app installer and then right click it and run it 'as an administrator'.

https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Thanks.

1 Reply

  • @EA_Barry
    Done all that before just to try and be diligent about it. There is only one user account, it's a Local Account + Administrator on Win10.

    What further administrative privilege things can I look into to see where that suspicion leads, because while this problem is unique to any EA app installer(s), I'd like to see if there's a user workaround if that is the case.

    Further deets:
    The Owner of the installer file is the aformentioned account, specifically in security details.
    SYSTEM, Administators, and 'AccountName' are all listed in permissions with full control, and all basic permissions apart from Special permissions. The permissions are hazed out from modification. Checking Effective Access for Administrators, all options have a green checkmark with two people graphic, and limitations empty.

    Don't know if that's normal, but that's where my eyes are on that topic.

    Also, the third method on this post ( https://www.thewindowsclub.com/you-require-permission-from-trustedinstaller-to-make-changes-to-this-folder (the registry text here effectively)) I've used in the past to remove the remnants of an old toolkit version I had on a different drive. Not sure if that'd have any interference either. For context, this installation of windows is a product of toolkit used to remove bloat I'll never use.

    Can't fathom anything else to do with Administrator Privileges, so hope that helps identify anything further.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,505 PostsLatest Activity: 25 minutes ago