Re: EA app wont download my new kits.

Went one a 3 month hiatus from playing the sims and when I returned to update the game and play, I got a message saying that I dont own the game (when I clearly do) and cannot download the game. I tried EVERYTHING. From clearing caches, to unistalling and reinstalling the AE app and nothing. I deleted the games from my mac folder hoping that helped and nothing. When trying to install it says " You do not have access and need to buy through the hub". I bought every sims game pretty much possible.. How is this happening? I reached out through AE and havent heard back yet, but curious to know if anyone else is running into the same issue.

to note: the games and expansion packs are still in my library.