Did you run the "VC_redist.x86.exe" and looked right away in the "C:\ProgramData\Package Cache" folder?
What virus scanner do you use?
There are blue screen errors in your DxDiag. When did they occur and what were you doing at that time?
Yes Holger, I looked right away after installing the x86 runtime. That file it's looking for isn't in there. I use Windows Defender for a virus scan. My computer crashes periodically causing the blue screen errors. It doesn't always happen, but when it does, it happens when I come back from sleep mode. My internet connection is down and my computer just crashes and re-loads. I don't know what's causing it. It happens at least twice a week. It's happened while I've had The Sims 3 open, so maybe it corrupted some Sims 3 files.
Then I would recommend a Windows repair installation, also called a in-place upgrade.
Here you will find an Microsoft Video Guide about it.
Here is the Website to create the Install medium.
This is normally a very safe process, but you should make a full backup of all your important data anyway. (And not just before such on operation.) 😉
Make sure that "Keep Personal files and Apps" is marked before you click "install".
I can't guaranty you that this will help, this could also be a hardware error, but neither @puzzlezaddict nor I have any way to be sure about that.
If you are unsure about a step, ask! 😉
Thanks Holger. I think it's a software issue, but I'm not sure either. I'll give it a try. If it fixes the crash bug, I'll be happy. 👍
No, I haven't found a fix yet. I haven't played The Sims 3 for weeks. The EA App installer should be creating the necessary files for the installation, but for some reason it isn't. It keeps encountering an error and aborting the install. I'm beginning to think the problem might be with my computer. I'm going to try a Windows Repair Installation to see if that helps.
Okay, it took a while, but I finally did a Windows repair installation. It seems to have worked. I re-installed the EA App, and this time it installed correctly.
However, the repair installation removed all programs except for those that came with Windows 10, including the Sims 3. So now I have to install The Sims 3 again, plus my expansion packs.
So thanks for your help, I appreciate it.
