I have been trying to make purchases on the EA app but keep getting payment declined errors regardless of the card I use. I have tested multiple different cards such as Visa and Mastercard, and none of them work.
All my cards are active, have sufficient funds, and the billing information is correct. Despite this, the transactions always fail.
Has anyone else experienced this issue? Are there any known solutions or workarounds?
Thanks in advance for your help.
Community ManagerHey locke76 Please ensure that you do not have any VPN active on your PC while making the purchase. Additionally, if one of your initial transactions is still processing and you attempt to make further transactions, this could potentially block your subsequent attempts. Some payment methods have security measures to prevent multiple transactions. In this case, you can contact your payment provider or wait a couple of days before making any further attempts.
For more information, please also see this article on our website: Troubleshooting payment issues in the EA app
