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diannawojciech's avatar
diannawojciech
Seasoned Newcomer
9 days ago

Re: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

HELP! I am having an awful issue. For context: I pre-ordered the newest Enchanted by Nature Pack a couple of weeks ago, paid for it via PayPal right away, and then downloaded the Game today! I played a couple of hours and everything is just broken - that's the best I can summarize it all. 

IN-GAME ISSUE: My Sim has no option to become a Fairy outside of CAS. Foraging doesn't work. When trying to Order the Fairy Seeding via computer, there is no button for this option (I checked all over), and no approached Sim has any Seedling to give away (no matter the friendship lvl, I always get a message saying 'I have no Seedlings on me' from Fairy Sims). Build-mode is beyond broken. I cannot place items against the walls... items are found to be floating around the lot after deleting them. 

ISSUES CONTINUE: Since the Pack was not playable, I closed the Game and clicked 'Repair' on EA Launcher - which went though "fixing" every Pack I have, one by one. When the Launcher reached the Enchanted by Nature I got a pop-up message saying that my access to this content is denied as I do not own the Pack. WHAT?

At this point I cannot even open the game anymore since the 'Content Disabled / Game Access Denied' pop-up keeps on... popping up, over and over. For years I have been collecting the Packs and Expansions, supported The Sims since it's birth, never download any CC. This is the first time I have an issue of this scale - what do I do???

1 Reply

  • kmoneyforbes's avatar
    kmoneyforbes
    Rising Novice
    9 days ago

    This is happening to a large number of people. I have tried to report it a couple times but never heard back. From what I've read, EA is still collecting evidence (even though its a proven full-blown issue) and there's nothing we can do but report it. 

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