Re: [FIXED] EA app blank & unpopulated window

@EA_Aljo  any new update? 

Good Day

Please find attached my logs, 

On the latest app and still having the same issues. 

Kind Regards

Hi @EA_Leeuw thank you for posting the update. I'm still experiencing the issue and have attached my logs.

Hey all,

Our EA app dev teams have implemented some changes to the EA app client, aimed at improving their ability to diagnose (and hopefully address) the blank, unpopulated windows issues you've been encountering.

To manually check if you have the latest version of the EA app, kindly run the EA app Updater program. You can locate it either in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA" or "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop."

Once you've confirmed that your EA app is up to date, please follow the provided How-To guide (link here) to collect new logs. Afterwards, please share the logs again with us.

Thank you in advance!

@EA_Leeuwthanks for your message, and also my appreciation to the devs for looking into this mystery.

Yes, I can confirm that I am running the latest version after checking with the EA App Updater, and can confirm I'm still experiencing the problem. The issue still occurs when launching EA App independently, and summoning EA App from the XBox Gamepass Windows 10 UI using its "Explore the EA App" function (which launches an empty windows-7 style window with rounded corners and a transparent interior).

My logs are attached to this message.

Good Day

Currently on the latest EA Desktop Version as requested to check.

Issue exactly the same.

Please find attached latest Logs. 

Kind Regards

Friedel Dean

Thanks for the extra logs, @PaPPaRaiNDroPs @MarcVRML!

Hi @EA_Leeuw 

Please find logs attached.

The app has been recovered, cache cleaned, uninstalled cleanly and reinstalled with no luck.

Thanks

Esspeecy

Hello everyone,

Our development teams have made some fixes to the latest version of the EA app client, which should resolve the issue you have been experiencing.

To check if you have the most up-to-date version of the EA app, please run the EA app Updater program. You can find it either in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA" or "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop."

Once you have confirmed that your EA app is up to date, please try reproducing the issue again and let us know if you are still experiencing it or if the issue has been resolved.

If you continue to experience the issue, please follow the provided How-To guide (link: here) to collect new logs. Afterward, please share the logs with us again.

Thank you in advance!

@EA_Leeuw Excellent news - I've just updated and tested and now everything works correctly. Thanks so much for guiding this through the dev process, and thanks very much to your devs for figuring this out.

I had checked the EA App this morning for updates but didn't see anything, and the version I have was tested a few days ago and found to still have the problem. Is it fair to say that the issue was actually server-side? If so, then no wonder it was difficult to track down, as it must have involved more than one team at EA, and coordination of schedules is, I know, not the easiest thing when both have their own roadmaps to follow.

Huge shout out to the team. I will mark this issue as resolved once the option appears on the forum UI.

Thanks again,

Marc

Thanks @EA_Leeuw , although I don't tend to keep the app running, and haven't done during this process, just in case the glitch had a deleterious effect on the rest of the PC, unless of course there's an upgrade mechanism I don't know about. Either way, thanks again!

Working for me now! Glad I don’t have to click invisible buttons anymore. Thank you to all involved, especially Marco for being so persistent!

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@EA_Leeuw wrote:

Hello everyone,

Our development teams have made some fixes to the latest version of the EA app client, which should resolve the issue you have been experiencing.

To check if you have the most up-to-date version of the EA app, please run the EA app Updater program. You can find it either in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA" or "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop."

Once you have confirmed that your EA app is up to date, please try reproducing the issue again and let us know if you are still experiencing it or if the issue has been resolved.

If you continue to experience the issue, please follow the provided How-To guide (link: here) to collect new logs. Afterward, please share the logs with us again.

Thank you in advance!

---

@EA_LeeuwUninstalled, reinstalled, updated and still blank. Logs attached, along with a new screenshot against this post's background showing it's a new screenshot.

Thanks

@esspeecy I deleted my EA cache a few days ago using the App Recovery function. You might want to give that a go.

The screenshot you posted is different to what we've been seeing, where the window is without a header title, and contains just an empty frame which is transparent. Your "EA" banner on the header is encouraging to me, and you may need a cache-clear to get it the rest of the way.

Another thing I did also was to clear my DNS resolver cache. This may not be relevant, but it's also worth a try.

Just google "clearing dns resolver cache" for your o/s and it's an easy procedure to follow.

If you're still experiencing problems, then I'm out of ideas but good luck - fingers crossed for you.

Best,

Marc

I had that blue page initially, just had to wait a bit for it to refresh.

@MarcVRMLGood shout but its's always been like that - thank you anyway though, clearing a DNS cache does wonders for all sorts of stuff just not EA unfortunately

@gerball1I've left it open for days waiting for it to refresh 😃

Damn, sorry to hear that. Hopefully @EA_Leeuw can help you.

This looks like a repeat of this from 2021 - a window opening with the title bar, a blank page and nothing else:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-App-won-t-Launch/td-p/9620542/page/13

Thank you very much.

I can indeed confirm that the latest update did fix the issue and I`m able now to see graphics to install and hopefully soon play need for speed unbound after serveral months of having this issue and not able to install it after I bought it. 

Maybe can throw in a Dead Space key for the pain I had to go through.

Thank you for fixing the issue.

Ive had this issue for 2 weeks now, it started when windows auto updated. Tried everything from forumposts etc...

Did a clean re install of windows now and it works again. 

Must be coms from windows to app thats making this not work properly.