Re: [FIXED] Sims 4 - "Double-check your connection" or "Game License is Invalid"
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 5688db01-d6d7-4044-95ab-f8b064383886
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 01/08/2023 20:07
Summarize your bug Cannot launch Sims 4. Claims there is a connection issue and to try again later, every single time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I launch the game from the app or desktop. Same message either way.
What happens when the bug occurs? "Failed to launch game Double-check your connection, or try again later"
What do you expect to see? The game I've sunk a ton of time and money into actually loading up in a playable state.
So I first encountered this about three days ago. Tried to submit a but report but it forced me through the automated system and declared it fixed. Which would have been funny if it wasn't so infuriating. Especially when I then got a follow up email yesterday asking me to rate how well my problem was dealt with. I've tried adding my error report number to a few other threads of people having the same issue but never saw anyone reply with anything that worked for me. When it first happened I tried repairing my Sims 4 and the EA App first. Then uninstalling both. Reinstalled both fresh but saw that there might have been some files related to Sims 4 that didnt get deleted so I used Revo Uninstaller to try and clean up everything I might have missed the first time around. Tried launching it with all my packs and with just the base game, nothing has made the slightest bit of difference. I cannot play the game at all and Im just getting so fed up with it. I dont understand how Im able to play for years on an app like Origin, every time a new expansion came out Id buy it and jump back in for a while. Then EA App comes along and now I dont have access to a product Ive paid for and played for years. Its just exhausting.
