Re: How to fix EA app Error Code EC:10005?

Yeah turning the "Cyber Security" off in my modem settings worked for me too. For anyone else with CenturyLink it's located under advanced settings and then cyber security.

@Maverick022 @DarlingCrow 

Thanks for providing more information, it's greatly appreciated, and any and all work arounds that we can come up with are great, since EA isn't providing any for us.

As great as all of these work arounds are that we come up with, The thing that still bothers me is that we shouldn't be having to disable anything, let alone any security feature, regardless of where and whom it's from, to access EA's software or services, at least not software or hardware settings that were working just fine a couple of days ago and for however long before that.

EA needs to start stepping up and at least replying to peoples questions here.

Hello, that change works for me too. I hesitate to disable it though, EA needs to fix their code to work with it.

@EA_Leeuw 

@EA_Barry  (I am tagging you as you replied to my personal post about this before it was merged into here and then deleted.

So I did do a quick video showing that disabling Cyber Security feature for CenturyLink customers does indeed work around the issue, I was able to connect and open the EA Ap with no issue once I did...however...

Upon doing so, CenturyLink pops up a little notice stating that they accept no responsibility for anything that happens to your router, pcs or otherwise by disabling this feature...there is a reason they leave it enabled as default.

As it works, with this feature, a system designed by CenturyLink for network security on a router level, if something were to happen that was able to bypass specifically this feature, CenturyLink actually does claim responsibility for the features failure, and any corresponding affects of the features failure.

So, EA....by having to disable this security feature, and thus lose the responsibility of CenturyLink, do you take over that responsibility, seeing as we have to disable it in order for your features to work, and us to be able to access the software and games we have purchased from you?

I would assume this would apply to those having to disable their McAffee protection as well.