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Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

I am getting this error when trying to load Jedi Survivor on my Steam Deck. I've just about 100%'d the game at this point and haven't had this issue. Heck I didn't have this issue in the morning of this day, then suddenly when I tried to load the game in the afternoon, I keep getting this error. So, how do I report all the information you need when I'm playing the game on the Steam Deck? I'd love to figure out how to get passed this. Thanks.

5 Replies

  • Jarvillio's avatar
    Jarvillio
    2 years ago

    I'm also getting this issue with Frostpunk. I played it 9 hours ago and everything was fine.

  • Micr0isc00l's avatar
    Micr0isc00l
    2 years ago

    I am going through the same error as you and i don't know how to fix it. Someone help please

  • djm492's avatar
    djm492
    2 years ago

    Same problem here. All the solutions so far have failed. From the new user making a new account  to changing DNS nothing has worked. The app was working and then I was logged out and not I'm completely locked out of the app. I don't think the problem is on my computer as I have no network errors with any other program. Any other solutions would be appreciated. 

  • I ran the task manager (ctrl-alt-del then task manager), sorted the table by name clicking on the top line and I terminated any programme with ea in its name (I had two EA and EA Background Service).

    After, I launched EA and everything was fine

    #TimeToPayDevALittleMore

  • Maybe it is totally unrelated, but I have had problems with this since I was forced to use this awfull application.

    Restaring my computer multiple times sometimes helped.

    But now I don't have this problem anymore. All I changed is disable "Fast Startup" in Windows 10 for an unrelated reason.

    After that, I haven't had this problem occur once this week. Maybe something to use when troubleshooting.

    How To Disable Fast Startup 

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