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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Ideal bank does not work on EA App.

Hi @Ethice,

Could it be that you're located in the Netherlands? We've been working on this issue for a while now, and regrettably, it seems there isn't a current solution, as our teams are still investigating the cause of the problem with the iDEAL payment portal. The issue is being monitored on the Dutch forums, here.

A possible workaround is to use the https://ea.com website on your default browser, where the iDEAL payment portal should function correctly.

Hope this helps.

6 Replies

  • Ethice's avatar
    Ethice
    2 years ago

    Yes, I am in The Netherlands. I really love to play The Sims, I do it for years and I (had) all of them. I try that now because I am usually on MAC and Windows with Firefox browser. Thank you very much, I never thought off that. I'll go and try it right now. The Sims is the only game I like, I play it for years now.

    Thank you very much 🥳

  • @EA_Leeuw It does not have the Build A Bundle option on the website. I have also tried two different payment methods on the ea app. Will there be a fix? This is unfortunate timing since this has been happening around christmas.
    And now that the purchases have not gone through on the ea app, is it safe to say that my card will not be charged at all? As i've tried this multiple times and do not wish to be charged 3x the amount.
  • hi!! 

    i have been trying to buy something in the ea app  but i cant pay with Ideal/Rabobank. 

    every time i click on pay its says "redirecting to payment provider site''' then it gives me a white tab with only "ea" on it.

    i looked in my payment history and its say "waiting to be confirm" 

    is there anything i can do ? 

    thanks already 

    Gigglezilla.  

  • hi! 

    i got this message 1 time 

    For technical reasons, the component you requested is currently not available.
    We apologise for any inconvenience this may have caused. Please try again later.

    i want to buy something from the ea app but it wont let me .

    every time click on pay i get only a white screen and i  tried very much to fix this. 

    i wanted to pay with rabobank but so i looked if they had any disturbance but they didnt 

    is there anything i can do ?

  • hi!! 

    i have been trying to buy something in the ea app  but i cant pay with Ideal/Rabobank. 

    every time i click on pay its says "redirecting to payment provider site''' then it gives me a white tab with only "ea" on it.

    i looked in my payment history and its say "waiting to be confirm" 

    is there anything i can do ? 

    thanks already 

    Gigglezilla.  

  • Mellchiril's avatar
    Mellchiril
    Seasoned Novice
    8 months ago

    It does not function through the ea.com website either. PLEASE fix this issue, it's been going on for a long time. PLEASE stop marking these threads as 'SOLVED' when they are clearly not.

    For many people in the Netherlands this is their main and possibly only means of online payment. Many of us don't have creditcards, and we typically do not use paypal either. Having to use cards and buying credit from other sources just to buy an expansion pack is a whole lot of extra hubbub that no one is asking for and should never have to be the case in order to buy a simple expansion pack.

    Everywhere else has iDeal, nationally or internationally. I don't understand why your service is the only one who can't provide us with it. I beg of you, please sort this out.

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