Forum Discussion

Ethice's avatar
2 years ago
Solved

Ideal bank does not work on EA App.

I can't buy new The Sims 4 content. My IDEAL bank account works everywhere but not in the EA App. I really want it to work, thank you. My IDEAL APP is up to date and my bank says it's your fault.
  • EA_Leeuw's avatar
    2 years ago

    Hi @Ethice,

    Could it be that you're located in the Netherlands? We've been working on this issue for a while now, and regrettably, it seems there isn't a current solution, as our teams are still investigating the cause of the problem with the iDEAL payment portal. The issue is being monitored on the Dutch forums, here.

    A possible workaround is to use the https://ea.com website on your default browser, where the iDEAL payment portal should function correctly.

    Hope this helps.

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