2 years ago
Ideal bank does not work on EA App.
I can't buy new The Sims 4 content. My IDEAL bank account works everywhere but not in the EA App. I really want it to work, thank you. My IDEAL APP is up to date and my bank says it's your fault.
- 2 years ago
Hi @Ethice,
Could it be that you're located in the Netherlands? We've been working on this issue for a while now, and regrettably, it seems there isn't a current solution, as our teams are still investigating the cause of the problem with the iDEAL payment portal. The issue is being monitored on the Dutch forums, here.
A possible workaround is to use the https://ea.com website on your default browser, where the iDEAL payment portal should function correctly.
Hope this helps.