Re: incorrect password

Hi, @Kayravdawg 

It sounds like there's a possibility you have two different EA accounts and emails that are very similar so you might think you're changing the password on the one you're using but it's for a different account. Can you double-check your email address to ensure it's the correct one? 

We have steps on password recovery and updating EA account info here: https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

If you're still having difficulties, please reach out to our Support team via these options below and we'll help get you back into your account.

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