Forum Discussion

5 years ago

Solved

incorrect password

When I log in to EA through a web browser there is no problem. However, If I click on a game from the Xbox PC App for download, I am redirected to the EA desktop app which doesn't recognize my passwo...

bug

mac

EA_Blueberry
5 years ago
Hi, @Kayravdawg

It sounds like there's a possibility you have two different EA accounts and emails that are very similar so you might think you're changing the password on the one you're using but it's for a different account. Can you double-check your email address to ensure it's the correct one?

We have steps on password recovery and updating EA account info here: https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

If you're still having difficulties, please reach out to our Support team via these options below and we'll help get you back into your account.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

EA_Blueberry

Community Admin

5 years ago

Hi, @Kayravdawg

It sounds like there's a possibility you have two different EA accounts and emails that are very similar so you might think you're changing the password on the one you're using but it's for a different account. Can you double-check your email address to ensure it's the correct one?

We have steps on password recovery and updating EA account info here: https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/

If you're still having difficulties, please reach out to our Support team via these options below and we'll help get you back into your account.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/