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redbonnet6's avatar
redbonnet6
Rising Novice
24 days ago

Re: [INFO REQUEST] Error Code: EC:10005 In EA app

I tried redownloading the app and restarting my computer but neither helps, and I can't submit an error report in the app because the only thing that keeps popping up is the box with the connection error message. I don't have any buttons to press but retry and quit, and when I do quit it goes back to the same page when I reopen the ea app again. It's not my wifi connection everything else is running fine. Can someone help me figure this out? It started after I went to log in to the app, and I possibly put in the wrong log in information because I forgot. 

1 Reply

  • redbonnet6's avatar
    redbonnet6
    Rising Novice
    24 days ago

    When I try to submit an error report through opening the error reporter file directly I also get an error.

    Also going through the error reporter on the ea website doesn't seem to work either. It just leads me in a circle and won't actually open up a case for me despite me clicking open a case? Am I missing something? Ive already tried trouble shooting, so how do I send my "logs" to a team member especially if the error reporter encounters an error?

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