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Jilly4356's avatar
Jilly4356
Rising Newcomer
5 months ago

Re: sims 4 will not update

I've been trying the last two days to play Sims 4. I already did the main update, however now it is stuck telling me I need an update, update it, just to go back to it "needing" an update. 

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi Jilly4356​,

    When you have the chance would you mind sharing an Error Report ID so we can pass it along? You can find more info on how to run the EA Error Reporter at the EA Help article linked below: 

    How to use the EA Error Reporter in the EA app

    Once you have the Error Report ID, please include it in a reply to this thread. 

    Thank you!

  • keelybpeely's avatar
    keelybpeely
    Seasoned Newcomer
    5 months ago

    hi! i was just experiencing the same thing. i cleared the ea app's cache, signed in again, and then tried to update the game again. that fixed the issue for me, but i would also try to repair the game if you're running into any more issues :) i hope your issue is resolved soon

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