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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Login credentials expired??

Hi @BakeratDliveTV, 

I'm afraid this isn't something we would be able to help with here on Answers HQ. We don't have the tools to look into account issues. 

It would be best to reach out to the EA Help team so they can take a look at your account and see if they can help get you logged back in. For more info on how you can set up a case with the team check out the EA Help website. 

5 Replies

  • Fodder80's avatar
    Fodder80
    New Novice
    4 years ago
    @EA_Kent. I get this same thing every time I load the game. I re enter my password through the email it sends and I'm able to play. But it's only battlefield that's effected. It's not an account issue
  • SpiCeMustardFar's avatar
    SpiCeMustardFar
    3 years ago
    @EA_Kent Hey everyone I have the same problems and have no way of contacting anyone because actually getting someone to help from them is completely impossible and this experience makes me not want to even get back into gaming. Very upset with this company all of their “answers” aren’t answers they are just giving everyone the run around because it’s cheaper and they don’t care
  • YoungWasteland9's avatar
    YoungWasteland9
    3 years ago

    Still no fix. And still the same runaround. And they have no support team or contact. Just bought battlefield 1 can't login. Credentials expired. Changed password 10+ times. Still same results, can't even connect accounts, everytime I hit the PS button to sign in. INSTANTLY gives error and sends me back to Reset password. No resolve. Haven't found solution, please help. It's like the game designers literally don't care. Then just leave us in the dust for the next investment. 

  • SIN80-USA's avatar
    SIN80-USA
    3 years ago
    @SpiCeMustardFart I have the same issue. Forget about the ea help chat or email, they want you to guess your account details to letter perfection which is impossible when your account is made over 10 years ago (in my case).

    What made me even more furious is when I'm talking to EA help, they tell me I should do my best to remember the details as they believe I will find it.
  • Project_Ish's avatar
    Project_Ish
    2 years ago

    And still the same! Ea is so bad. How do they expect us to remember an email from 10 plus years ago. Literally have to make a new pan just to play games online, this is awful screw ea 

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