@EA_JasonIt's 4 results in 2 months of a very very specific problem that isn't very noticeable to the end user unless you run an FPS counter built into a monitor like I'm using (ASUS ROG PG279). You can also see it with cursor lag. I'm trying to save everyone time and if you just forward a message to the EA Desktop Dev team about this. I'll submit a report now through the App itself. If you aren't going to pass on this bug to them then there isn't anything else you can do.
This isn't a computer or end user issue, it's a software issue that can probably be resolved quickly in the next update. Get Jason or Becca to see this haha. 🙂
Edit: Report ID d17aa48b-a8e6-4ef1-9363-69eb8330b7d2
Hi Jason, I just downloaded the EA Desktop yesterday. This is something specific to it. I have an RTX 2080ti and a 9700k. I've not had this issue with Origin or any other games / software. The EA Desktop experience feels very laggy because it seems like it must be running at 30hz or something. I have a 100hz monitor, and moving the cursor around on apps is buttery smooth. But when the EA Desktop app is open AND IN FOCUS the mouse is all choppy with noticeable skips.
Hi Jason, thanks for your reply.
I just checked, and apart from EA Desktop itself, and the Desktop Window Manager, there is no increased CPU or GPU usage.
What I have noticed now however, is that it's just the low framerate of the EA Desktop app affecting the freesync framerate. Once I unfocus the app, everything is smooth again.
Shortly before submitting this post here, I noticed something else:
This issue only persists for a few seconds, after the text under "Startseite" ("Bestelle Madden...") is cycling. After a few seconds and until the text cycles again, the framerate is ~120fps. After the text has cycled, the FPS will drop again. This will repeat everytime this text cycles.
Maybe this is caused by the script cycling the "newsbanner" on the home screen of EA Desktop?
Add my report to it as well. EA Desktop indeed lowers the framerate to 30fps when i focus it, and i turn back to my default 100fps when i unfocus it. i not only have visual experience to back this up, but also a G-sync framerate counter in my Asus ROG pg348q.
In your defence, this is not the only program that does this. the other program i have it with as well is TrackIR v5. It's not happening when i unfocus the program so i can at least normally game and do other things, but it does degrade the overal experience of the new desktop app.
Maybe it has something to do with setups using variable framerates like G-Sync and FreeSync?
Guys, i have same problem. Acer predator helios 300 ph315-52 (gtx 1660ti) and i can't get more 50FPS
100 percent EA's fault. Mine does this, too. 144-hertz monitor, 2070 Super, 10700K, 32 Giggs of RAM, Windows 10. Opening the application does something weird and makes it run at 60 hertz a lot of the time.
Im having the same issue, EA Play APP is the only software that lowers my fps to 30fps, i have G-sync enabled. EA fix this, this issue makes the app feel old.
Good lord you people at EA are sorry and lazy as this is STILL an issue nearly a year and half later. And the so called fix suggested by a user here does not work for me as there is still lag and stutter. Fix this garbage.
I got the Origin will be discontinued message so I went ahead and installed the EA App. Good lord is it messy. The low frames and stuttering on my entire desktop just for having the app open is frustrating.
Adding the app to the Nvidia Control Panel doesn't make a difference for me, sadly. Whoever made this app should be embarrassed. EA app is THE worst game launcher I have ever seen. Even the name is stupid and just screams "we are creatively bankrupt". Origin wasn't perfect by any means, but killing it for this pile of useless buggy garbage? Pure insanity.
Like an idiot, I replaced Origin with the EA App a couple of months ago, and I've had lag/stuttering issues in Battlefield 2042 ever since. I have a Ryzen 9 5900x and a Radeon rx 6900 xt, with 32GB of DDR4 RAM, so I'm pretty sure it's not me.
