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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Re: missing games from account

Hi @Hinsy1,

If you're not getting the chat option when trying to contact support, can you please try: 

  1. Go to: https://help.ea.com/en/help-home/
  2. Select the game you need assistance with or EA App
  3. Select "I want to update my EA Account information" 
  4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

2 Replies

  • Hinsy1's avatar
    Hinsy1
    8 months ago

    Its a whole list of games, 

    I uploaded one part.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @Hinsy1 As we're unable to make account changes here at AHQ, you will need to contact EA Help Support. Please refer to the instructions above to start a chat with the live support team. Thanks!

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