''An error on our end caused the launch to fail. Try again a little later''

Since setting up new laptop today, I have installed EA onto it and been trying to load The Sims 4 however, keep getting the above message over the last 3/4hours. 

I have tried 

• Using trouble-shooter
• Using as administrator 
• Repairing the game 
• Clearing cache 
• Trying to run on another windows to see if works 
• Uninstalling/reinstalling 

Contacted EA help chat, they have advised me to write on here - any help/suggestions?