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simkonfetti's avatar
simkonfetti
Seasoned Ace
2 years ago

Re: Newly Purchased Games/DLCs Not Showing in EA app Library Since Nov. 24, 2023

@queen-of-strange Same issue - bought for rent on Instant Gaming, never had any problem with keys from there. Now the same problem as you have. I cannot contact EA Chat Support, opened an email ticket but I bet it won't be helpful. I am angry.

5 Replies

  • Fusza's avatar
    Fusza
    2 years ago
    @simkonfetti I have exactly the same situation. At instant gaming told me that this is a problem of EA app so they cannot help.
  • simkonfetti's avatar
    simkonfetti
    Seasoned Ace
    2 years ago
    @Fusza It obviously is if people buying the game through the EA App have the same problem. Did you contact EA support?
  • Unforgettable33's avatar
    Unforgettable33
    New Rookie
    2 years ago

    I am really enjoying how I get to read through all this posts to see them marked as "Solved" yet no resolution in them that works

  • simkonfetti's avatar
    simkonfetti
    Seasoned Ace
    2 years ago

    None of the "solutions" presented here worked for me.

    - Going online and offline didn't work

    - clearing cache didn't work

    - changing my region several times, closing and reopening the app didn't work

    - uninstalling and re-installing the app didn't work

    My purchased Sims 4 DLC is still not there.

  • simkonfetti's avatar
    simkonfetti
    Seasoned Ace
    2 years ago

    Just wanted to give an update - not sure if submitting a ticket on EA email support helped or not (no answer there), but the DLC magically appeared in my library now.

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