Re: PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Question

Product: EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) i dont know how to do itWhich client functionality are you experiencing this bug with?&nbsp;PerformanceWhen did this happen? (dd.mm.yy hh:mm) 21/12/24Summarize your bug&nbsp;After logging into the EA App, the app opens to the hub screen for a few seconds&nbsp;before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I clickon the restart app button in the dialog.How often does the bug occur?&nbsp;Every time (100%)Steps: How can we find the bug ourselves?&nbsp;Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.What happens when the bug occurs?&nbsp;The app crashes and displays a dialog saying "The app crashed unexpectedly"What do you expect to see?&nbsp;The app should not crash and I should be able to play games I have purchased.‌note : it started happening when i downloded a clearer junk app

ea_leeuw · Answer

Hi fx7e, if the issue started happening when you downloaded a "clearer junk app," it is best to undo the changes the "clearer junk app" did so you hopefully no longer run into the issue with the EA app.
Thanks.
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Re: PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

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