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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Previously Owned Games/DLCs Missing from EA app Library Since Nov. 15, 2023

Hi @ItsElleHoe,

It sounds like you are using a different (wrong) EA account to login to the EA app.

If you're unsure about your account details, please reach out to EA Help via https://help.ea.com/help/faq/using-ea-help to request assistance with your issue.

Thanks.

4 Replies

  • I just bought the Sims Medieval and it is not appearing in my Library at all. 
    I have followed all the steps and I am 100% sure I am on the right account.

  • Sifujon's avatar
    Sifujon
    2 years ago

    I tried logging out and then logging back into the EA app using my Steam credentials to see if that would make a difference, and it didn't. Still nothing showing in my library and getting the same error as everyone else. This is incredibly frustrating. Way to * up globally on the biggest shopping weekend of the year EA.

  • Step 1) program your games right instead of showing support for a bunch of mentally ill people so someone who gave you money doesn't waste their ENTIRE day trying to get a game to work because you decided that it MUST run through your garbage platform instead of just off Steam

  • I have redemed a code and start game install and there was a error, i restarted app and now i dont have a game in my libary. what is a solution ???

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