friends can't see in any of the games, can't send invites to group/lobbies

After being banned for 7 days, when the suspension got lifted none of my friends are able to see me in the ea connect overlay, they cant invite me to their lobbies/groups and they can't accept my invites too. Removing and re-adding them did not solve the issue, after numerous tries of contacting the ''support'' team they are absolutely clueless and keep copy-pasting that I am banned even though it expired and I am able to play. Now I can't even create another ticket, it says "This issue isn't supported by advisors". Can anyone competent take care of this?