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Sandertenc's avatar
Sandertenc
2 years ago

Re: Previously Owned Games/DLCs Missing from EA app Library Since Nov. 15, 2023

Hi,

After ensuring that I am logged in with the right account, and that the games I thought I bought are actually in my order history, my purchased games are sadly still missing from the EA app.

The games are: Mirror's Edge (2009), Mirror's Edge Catalyst, Burnout Paradise: The Ultimate Box

Date issue started: 24 November 2023 (logged in for the first time in over a year, first time installing and using EA app instead of Origin)

Current app version: 13.69.0.5582 (76248-9f385d9852)

EA app Reporter ID: ddcb0a5e-b163-4695-aa3f-13587a9ddbaf

Hope it can get resolved!

  • gfalco's avatar
    gfalco
    Newcomer
    6 months ago

    Hi! I was wondering if this ever got resolved for you! I know this was 2yrs ago but you are the only other person I’ve seen with this issue! All of my Sims content is gone since they transferred my account over to EA app from Origin, and I don’t know how to get it back. 

    I hope you found a resolution for your issue! 

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