Forum Discussion

brookegreen1993's avatar
brookegreen1993
New Novice
2 months ago

Re: PSA: Sims 4 "Failed to launch game - An error on our end" -> Check Your Mods!

Since setting up new laptop today, I have installed EA onto it and been trying to load The Sims 4 however, keep getting the above message over the last 3/4hours. 

I have tried 

  • Using trouble-shooter
  • Using as administrator 
  • Repairing the game 
  • Clearing cache 
  • Trying to run on another windows to see if works 
  • Uninstalling/reinstalling 

Contacted EA help chat, they have advised me to write on here - any help/suggestions?

3 Replies

  • brookegreen1993's avatar
    brookegreen1993
    New Novice
    24 days ago

    Just don’t know what to do - they keep ‘closing’ my ticket saying ‘no fix available’ but nothing else. Now 59th in line to speak to an advisor… 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,016 PostsLatest Activity: 21 seconds ago