Enchanted by Nature ownership disabled

I purchased Enchanted by Nature before trying to install Sims 4 onto my new computer, and I have kept getting the "Game ownership disabled or deleted" error. I have tried uninstalling and reinstalling the EA app, clearing the cache, restarting the app, restarting my computer, and anything else that the live chat personnel have suggested trying. I have even submitted a ticket for this bug. Please help.