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Jasmin_McMuffin's avatar
Jasmin_McMuffin
Rising Newcomer
6 days ago

Re: Sims 4 - Game License Invalid

I have a persistent issue with The Sims 4 showing the error: “Game license is invalid. The app couldn’t read the game’s license file.”

I’ve already:

  • Cleared the EA App cache multiple times
  • Ran EAUpdater.exe
  • Fully uninstalled and reinstalled the game + DLC more than three times
  • Unlinked and relinked my Steam account
  • Verified I’m logged into the correct EA account that owns the game
  • Tried launching online and offline
  • Deleted all the ".dlf" files in the "License" folder (C:\ProgramData\Electronic Arts\EA Services\License)
  • Deleted the entire "License" folder

The error has persisted for more than 9 days by now. 

EA Support advised to post this issue here to bring more visibility to this issue.

BR, Jasmin

2 Replies

  • Heatherbutts's avatar
    Heatherbutts
    Newcomer
    5 days ago

    I'm having the same problem. Only I can't do the EAUpdater.exe because it says it doesn't exist 

  • Jasmin_McMuffin's avatar
    Jasmin_McMuffin
    Rising Newcomer
    5 days ago

    Don't you have it in here (on PC) C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

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