Community Manager
Community Manager
@56007f38991bc753 wrote:
@EA_ShepardAfter not getting anywhere, I decided to restart from the ground and I removed completely all the game and EA App's file, then checked every new file that would be created when installing the game.
So after getting stuck again with the game's installation I started looking for what files were created and, by pure chance, in the game's "Installation Files" folder (which initially was invisible, I found it by typing "sims" in File Explorer's research bar) there was this file called "cachecreated" (or "createdcache", either way the name is this) among the three files that were in the folder (the other two, I don't remember the name - another file had the word "created" as well in it though) and, remembering that in the chat that said the problem seemed to be cache related, since deleting the App's cache didn't work either manually and via "App Recovery", I tried removing this cache file and the installation surprisingly resumed.
@56007f38991bc753 That is really great info. A good deep dive. I am going to try to find this myself and get something up for that but the question I have now is, does deleting the same folder on another game download work as well? Have you tested it on any other content?
Community ManagerCommunity Manager@theresbryanlaird I am afraid that I do not have a specific timeframe for this because every situation is different. Not all players run into the same reason why it is happening and a lot of different steps work for other players.
What it does seem like though is it comes down to a few issues relating to the following
Permissions based - so with Admin, folder, Windows, Antivirus, etc.
Network - VPN, Proxy settings - TCP/IP settings, DNS Host File, etc
This is why we ask players to go through all of the steps we ask for, and to please try to list what you have done because if that does not happen, then we get a lot of - well I did that and it didn't work. Then we have to wait for the player to list everything they personally did try. This does make it tougher for everyone involved.
Good luck with that, I would also like one for all my 18 games which I haven't been able to play since the force switch to the ea app(from origin) or about 4 months.
Community Manager@theresbryanlaird I understand that. All info on refunds can be found Here.
I open the Fifa 22 launcher ,it goes to the EA App and says "you don't have access, this title have been downloaded to your device by another user who owns the game.log in to different account or restart app " I don't have another account.
Problem 2# I have the Fifa 22 game files in my pc but the game library somehow don't detect it and the EA app game library shows the download option rather than Play, and when I try to download Fifa 22 it always gets stuck on preparing to download. I tried clearing cache ,open as admin, tried reinstalling EA app etc again and again ,still it gets stuck on preparing
any idea to solve this???
Due to how long I have been waiting refunds are no longer valid. so now im out my money for the game its in EA's pockets and I cant play it due to the app not working. Months since this has been raised its still not updating or downloading. its pure theft at this point .
