Community ManagerRe: "The EA app timed out" Error even with good internet connection
Hey everyone,
Sorry to hear that you're experiencing this error.
Could you please try the following (connection) troubleshooting steps to see if it fixes the error for you?
Basic steps (please click on "Spoiler" to reveal the info)
- Check for other applications that may be limiting EA app or Game performance,
- An EA app recovery (Clear Cache),
- Manually check for EA app updates by running the "EA app Updater" program,
- Click “Start” (the Windows button) and type the word “EA app Updater” (without the quotes) in the Start search field & open it.
Connection steps (please click on "Spoiler" to reveal the info)
- Connection and Advance Connection Guides,
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
- Change TCP/IP Settings,
- Set up a Static IP,
- Check date/time is correct in Windows,
- Try a new Windows User Account,
- Reset Windows Host File,
- Flush DNS:
- Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
- In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
- You should receive a message of your success as confirmation when the cache is cleared.
Administrator steps (please click on "Spoiler" to reveal the info)
- Check if the date/time is correct in Windows,
- Run the System File Checker tool and check for Windows updates.
If you continue to experience the issue
If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):
- Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
- EA app version (EA app > Top-left Hamburger Menu > About),
- The region you're from,
- Date this issue started (is it still happening?)?
- Other error(s)?
- IMPORTANT:
- Please share an EA app Error Report ID. Steps can be found here on how to generate this ID.
- If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
- Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post,
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.
Note: it also appears that there's a player-found workaround for this issue, that can be found here. However, we would discourage you from performing these steps, so the teams can gather valuable information and hopefully fix the issue for good if it's, in fact, an EA app issue.
None of the requested data contains any PII (Personal Identifiable Information).
If we have this info, we can pass it on to the teams for further investigation.
Thank you!
