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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Tray icon disapeared


INFO - Post Marked as Solution for Visibility

Hi everyone,

Could you please share the following information:

Thanks in advance!

15 Replies

    • I started to see this issue last weekend when I did a clean install of Win 11 due to some hardware upgrades.
    • My App version is 13.180.0.5693 (81799-d331986dfd)
    • Yes my app is fully up to date
    • Here's my report ID e3c10f18-3f2d-4173-99fc-a4222a437a5c
  • I realized this issue was there last January, running version 13.104.0.5617.

    I tried at that time both the Clear Cache as well as the Repair App...no change...issue there.

    I have since then kept the Autoupdate always active, went through 13.173.x.xxx and now I have updated to 13.180.0.5693

    I created now the Report Id: a053455d-7e0c-479f-8213-0bbbeb22270a

    I attach screenshots and the collected logs.

  • SiriusBlack1971's avatar
    SiriusBlack1971
    2 years ago

    I updated once more, now running version 13.188.0.5701 and the issue seems solved. I tested with a few restarts of the PC and for now the EA Desktop icon is consistently back in the systray.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @SiriusBlack1971, oh it seems to have solved itself when you updated to v13.188? That's neat. Thanks for letting us know!
  • jmmontoro's avatar
    jmmontoro
    New Scout
    2 years ago

    I don't know why this is marked as solved, this is not solved, only workaround is to sign out and sign back in.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @jmmontoro,

    It is mentioned in the post that's marked as a solution to this thread why it is marked as solved.

    Thanks.
  • jmmontoro's avatar
    jmmontoro
    New Scout
    2 years ago

    Which post is marked as a solution? The one asking for more details on the issue? There is no solution posted, a workaround is not a solution.

  • I have solved reverting the language change I made. When I switched language from spanish to mexican I started to have the problem. Reverting that change was my solution.

  • zhuzha82's avatar
    zhuzha82
    2 years ago

    On top of having to sign in/accept TOS every app launch app icon disappeared from notification area

  • addition: the icon appears for a split second after logging in/accepting the TOS and then disappears
  • C-tierCapsPIayer's avatar
    C-tierCapsPIayer
    Rising Adventurer
    2 years ago

    lmao same 
    app icon disappears from the taskbar when I start a game, so I can't accept invites or replay to messages. 
    I have to close the game for the app to appear again. 

    A 7 billion dollar company that can't even develop a proper game launcher. What an embarrassment. 

  • C-tierCapsPIayer's avatar
    C-tierCapsPIayer
    Rising Adventurer
    2 years ago

    @Sarandinga2 wrote:

    I have solved reverting the language change I made. When I switched language from spanish to mexican I started to have the problem. Reverting that change was my solution.


    Give this guy a medal! thanks @Sarandinga2 I reverted my language settings as well and EA app appeared in system tray again.

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