Re: TS4 PC Error 'DisplayName Field Missing From Registry' Since May 28th Patch

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@Megjayne0711 wrote:

Hi!

I had this issue yesterday and solved it.

For me, it was to do with my security and firewall settings. It was not letting EA come through.

I went to my anti virus app and unblocked the sims 4 snd EA and it worked (tbh I unblocked everything to be sure).

I am not technically minded but maybe explore the firewall and security route and someone may be able to help you unblock the EA. 

I spent hours yesterday and EA web chat did not know either but I worked it out. It might be the same for you guys ! 

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THIS 100% worked for me!!!!! Going thru the firewall and my antivirus settings the app was blocking sims from being opened but I allowed it and now I can game again!!! Thanks to you and other fellow simmers <3

Another confirmed fix here; thank you @ChiVirgo for the Comodo-specific tips.

I usually set up any antivirus changes for games when I first install them, but evidently, whatever changes were made to The Sims 4 launcher executables in the update were causing the problem (which is why my other games worked). Hopefully this can be borne in mind for future changes.

I also have comodo how did you unblock it ? 

Mógłbyś wytłumaczyć jak dokładnie to zrobiłeś? Też mam antywirusa comodo i nie wiem jak się z nim obchodzić😕

I was having the same problem, but Comodo was the cause.
Thanks for mentioning Comodo.

Select Sims from Comodo's "Unblock Applications" and check unblock.

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Click in the unblock field and select "Unblock components displayed in [Blocked components]"

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It's refreshing.

私も同じ症状で悩んでましたがComodoが原因でした。
Comodoについて言及してくださって感謝です

Comodoの「アプリケーションのブロック解除」からシムズを選択してブロック解除にチェック

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ブロック解除欄をクリックして「[ブロックしたコンポーネント]に表示されているコンポーネントによるブロックを解除」を選択

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リフレッシュです。

@millieslayed143  Are you seeing this error or a different one?  If it's different, or you're not sure, please post a screenshot.

Please also double-check that you don't have a third-party antivirus already installed on your computer.  Some systems come with one pre-installed.  You can see under Windows Settings > Apps or Settings > Update & Security > Security.

it is this error,, indownloaded an antivirus and sims popped up and i unblocked it . it started to work but was on preparing game for an insane amount of time then stop worked and went back to the same error ,, ive tried everything that people have suggested and nothing works

@millieslayed143  Please disable the antivirus, temporarily of course, and (try to) repair Sims 4.  As long as you don't do anything else at the same time, your computer should be safe.

ive repaired sims over 4 times and it wont work

ive repaired it, ive factory reset it ive unblock EVERYTHING from COMODOantovirus and it still wont work im clueless @puzzlezaddict 

@millieslayed143  Did you disable or uninstall Comodo entirely, then repair again?  Sometimes these antivirus apps can be stubborn, and the only way to make sure yours isn't the problem is to get rid of it.  You can reinstall it later if this doesn't help.

thank you for tryna help but it dosent matter now bcos my laptop broke from trying to sort it but thank you anyways

I’m having this problem I can’t seem to get the game to run the pop up just keeps coming no matter how many times I enter my email and password.. I’ve done almost every suggestion and I’ve even reset my whole computer. Got a fresh windows and still the same problem. I hope someone can help I’m going out of my mind.. thank you!! 

Hey @zoealicebeaut , I found another thread with some steps that can also help: see here

Let us know how that goes.

I’ve done all of this and any advice online. It still doesn’t work 😭😭😭

Sorry to hear this is still causing trouble for you @zoealicebeaut.

Please be sure to grab an EA app Error Reporter ID as outlined in this post so we can gather some additional details to look into this further, thanks. 

I am having this same issue after updating the Sims 4 today. Here is my error report: b53d8fea-8f36-4969-abaf-3b318100fffa

Hey @tatyd412,

Just to confirm, did you also have a chance to check through the steps in this post to see if that helps out? 

We'll pass along the error code otherwise, thanks for grabbing that info for us!

Hey, a few days ago I tried to launch Sims 4. I got a pop up saying DisplayName field missing from registry. I canceled it to do it later but I can't launch the game since then. I've cleared cache, put the EA app in my exceptions folder on the Microsoft Defender, updated my drivers and everything else suggested on the posts. Everytime I go to launch the game, a few seconds pass and EA launcher shows up again as if I never clicked to start the game. My report ID is 11a8e9df-095c-4a7c-b545-c350a179d7be. Thank you