Forum Discussion

candiecoatediv's avatar
candiecoatediv
Seasoned Ace
12 months ago
Solved

TS4 PC Error 'DisplayName Field Missing From Registry' Since May 28th Patch

Since the update this box keeps popping up whenever I log into my game. It has never happened before the update today. I have gone through my EA account and all required fields are completed. CM e...
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    11 months ago
    INFO - Post Marked as Solution for Visibility

    Hi everyone,

    It seems that some of you are encountering this error because your antivirus, antimalware, or firewall is not allowing the EA app for PC or The Sims 4 for PC to function correctly.

    Please try manually allowing or making an exception for the EA app for PC and The Sims 4 for PC in your security software, and see if this resolves the issue. We've received several reports indicating that Comodo Internet Security might be one of the programs blocking the game and the app from working as intended.

    If this doesn't resolve the issue, please generate an EA app Error Reporter ID and share it in this thread as asked by @EA_Solaire here, so we can investigate further.

    Thank you.

zoealicebeaut's avatar
zoealicebeaut
9 months ago

I’ve done all of this and any advice online. It still doesn’t work 😭😭😭

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 months ago

Sorry to hear this is still causing trouble for you @zoealicebeaut.

Please be sure to grab an EA app Error Reporter ID as outlined in this post so we can gather some additional details to look into this further, thanks. 

  • tatyd412's avatar
    tatyd412
    8 months ago

    I am having this same issue after updating the Sims 4 today. Here is my error report: b53d8fea-8f36-4969-abaf-3b318100fffa

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey @tatyd412,

    Just to confirm, did you also have a chance to check through the steps in this post to see if that helps out? 

    We'll pass along the error code otherwise, thanks for grabbing that info for us!

  • fritt4t4's avatar
    fritt4t4
    7 months ago

    Hey, a few days ago I tried to launch Sims 4. I got a pop up saying DisplayName field missing from registry. I canceled it to do it later but I can't launch the game since then. I've cleared cache, put the EA app in my exceptions folder on the Microsoft Defender, updated my drivers and everything else suggested on the posts. Everytime I go to launch the game, a few seconds pass and EA launcher shows up again as if I never clicked to start the game. My report ID is 11a8e9df-095c-4a7c-b545-c350a179d7be. Thank you

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