Re: [UPDATE] EA app Friends List, Invites, Cross-Play — What's Going On

Hello,

On the right side of the EA app, the friends UI never loads.

Also (likely related) in Apex Legends, the friends always shows as 0 out of 0 despite me having friended people. I cannot invite people to my party.

This issue only happens on my home network, hotspot works.

Tried the following:

• Clear cache
• Reinstall EA app
• Redownload installer and reinstall
• Ports already opened
• Repaired Apex Legends
• Signed in/out

I can send logs but I don't know if they're sensitive nor do I know how to redact them so I'll send only to official EA support accounts

Also attached packet captures, as you can see in the one with an X on it, the server never responds to the websocket messages, but in another capture which I won't attach because presumably it has sensitive information in it, server responds with my friends' usernames and some meaningful binary garbage I can't decypher.

Pre-existing case number 235352879 marked as unresolvable by agent, I hope posting here will be useful.

Windows 11