Forum Discussion

8 Replies

  • Same problem, same region:

    Faulting application name: EALaunchHelper.exe, version: 13.356.0.5869, time stamp: 0x674e133a
    Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
    Exception code: 0xc0000409

  • Same issue. Reinstalled, restarted, repaired and nothing works. 
    also from the same region as previous members

  • Ivan1805's avatar
    Ivan1805
    Rising Novice
    10 months ago

    I also noticed that a lot of us are from the same region. So, I think that this is the biggest hint so far!

  • GTTG6's avatar
    GTTG6
    10 months ago

     I join you with the same problem of course from the same region.I Have same situation on Win 10 ,from September until few days ago app run normal,now on double click nothing happens,I try almost all instructions about repair app,reinstall app,location settings,clear cash...nothing,also next step was to reinstall win 10,and then app start normal two days, and now same ..double click and nothing happens.

  • skunyyy's avatar
    skunyyy
    Seasoned Novice
    10 months ago

    i think so by names and nicks :'D guys, there is a way with origin but u will need to message me in private or discord: skuny._

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @skunyyy,

    @EA_Leeuw has since updated the thread with confirmation of a fix, so it's all good there. Just a quick heads-up—loving the passion to help others, but asking for DMs on AHQ or other sites can come across as a bit suspicious with today's online risks. In the future, feel free to share any helpful tips or insights that worked for you in the threads so everyone can benefit. 🙂


    I'll close out this thread here as it looks like the fix sorted things. Thanks all,

    EA_Lanna

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,086 PostsLatest Activity: 16 minutes ago