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AliciaFarkas's avatar
AliciaFarkas
2 years ago
Solved

EA App Not Working or Uninstalling

I have a laptop that runs Windows 11 to play the Sims 4. I noticed today that the EA app on my desktop screen was a blank white file instead of the usual logo. It will not open when I click on the desktop app nor when looking it up in the task bar. I have tried uninstalling the app through the control panel, but for some reason it will not uninstall from my laptop. The only recent changes I have made to my computer are installing an indie game, but most likely this is not the cause and probably happened after the EA app stopped working, as well as a basic disc cleanup. My laptop underwent the current Windows update. I haven't used the EA app for about a month and stopped automatic updates when I initially installed it. I honestly don't know what to do next since just trying to uninstall the app has proved unsuccessful. 

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mac
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @AliciaFarkas  Try using Revo Uninstaller (the free version is fine) to remove the EA App.  Be sure to download a fresh copy of the App installer.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @AliciaFarkas  Try using Revo Uninstaller (the free version is fine) to remove the EA App.  Be sure to download a fresh copy of the App installer.

  • AliciaFarkas's avatar
    AliciaFarkas
    2 years ago

    Thank you so much! I tried your suggestion and the EA app is now working. I still don't understand why this happened, but thankfully the problem has been resolved.

  • simsical-musica's avatar
    simsical-musica
    10 months ago

    How do I use Revo Uninstaller forced uninstall for the EA app? Mine wouldn't uninstall and wouldn't let me remove all the files by hand (probably has something to do with the EA background services getting stuck on "stopping", so it won't open but also sees it as running still), and the Revo Uninstaller just opens the EA app uninstaller which won't complete the uninstall. 

  • MmKay420's avatar
    MmKay420
    10 months ago

    So I have the same issue. I go into my task manager and end task even if its not running. It works for me on Windows 11. Then I can uninstall it. I'm so glad it does because i've had to do this like 7 times now. Ea app is seriously a joke.

  • PurpleSweater's avatar
    PurpleSweater
    9 months ago

    This happens to me after every update to TS4. I keep a copy of the EAappInstaller file in my downloads. If you attempt to run the installer, it will give you the option to repair the EA app. This usually resolves the issue. You will have to repin the program to your taskbar, if you have it saved there.

    To be perfectly clear, this is not a solution or a fix. EA still needs to resolve this problem. They must ensure their app works properly and not rely on users finding work arounds for its bugs.

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