Sims 4 - Game License Invalid
So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Con...
Forum Discussion
Game license is invalid The app couldn't read the game's license file
edited title for visibility. -puzzlezaddict
EA_cuervo
Community Manager
Community ManagerHi @kaimoook,
Are you trying to launch the game from the EA app or from the desktop icon?
If you're launching from the desktop, can you please double check which account are you using to login on the EA app?
Every time I attempt to play the Sims 4, it launches with the error that my game license has expired. I follow the instructions and clear caches, but that does nothing. I have uninstalled my game and reinstalled it. I have uninstalled my app and reinstalled and nothing has worked. I am beyond frustrated as every time I attempt to open a case it does not give me the option, only to come to forums. Nothing on forums has worked. Like what am I meant to do.
@HayleyRob1 @Robin9139 and @ebony2319 I've merged your posts with another thread for this error. Are you launching Sims 4 through the EA App or through its desktop shortcut? Please go through the App, and make sure it's fully loaded before pressing Play.
If that doesn't help, click Windows key-R and enter this in the run box:
%ProgramData%\Electronic Arts\EA Services
Move the License folder to the desktop, but don't delete it if you have other EA games you'd like to play. The folder and the relevant data inside should regenerate the next time you launch one of those games, but if it's not working for Sims 4, it might also not work for other games.
Please also let me know what's in the License folder you move as well as whether it regenerates when you try to launch Sims 4. There should be one entry for each EA game you've installed on this computer, although they're only sometimes labeled in an obvious way.
Entered, file not found
Sims 4 won't launch and I don't get an error code. I have problems ever since I updated the game to the newest version. I click play, the ea app closes for half a second, then reopens as if nothing happened. No clue what's going on.
Edit, just restarted and repaired the EA app, now I get this fascinating error popup, screenshot attached. If I put my information in, it just reopens the EA app without any difference.- Open from EA, the account is correct, but the license is not found.
