EA App Won't Update Sims 4
On Tuesday, May 12th there was a big update for Sims4, I waited until Thursday to run the update. Until then I had been playing offline. It won't run the update. It says there is an access error code for ts4_x64.exe_dip_staged. Please see the attached screen shot. I have followed so many suggested steps like clearing app cache and turned off my Trend Micro to see if that would allow it to update. Checked that EA and TS4 is allowed access thru my firewall. I cannot add the drip_staged file to my exceptions folder in Trend because I do not have it in my Bin folder. Nothing is working. I originally had OneDrive on my computer but since nothing else was working I moved my game off of OneDrive and removed OneDrive from my computer. Still cannot update or access my game online. I went into EA Chat, the emails gave me this number in the Chat confirmation emails 246233743. They couldn't help me. I play on an ASUS laptop. I had tried downloading Reshade Wednesday night but it wouldn't install so I went back thru and uninstalled it. I do not see any leftover files from it in my game folder. I have no other Mods or CC on my game, Thank you
App opens every time I close a game
The old origin app had a setting if I wanted the app to automatically open when closing a game. I always set it to not open on its own. The new app doesnt have that setting and opens every time I close a game. I dont want the app to open when I close the game. Its super annoying to have to close the app EVERY time. It literally opens for no good reason at all. This is bad design. And this is the only app that has this annoying "feature".
EA Background Services On Startup & Close?
"EA Background Service" for my computer is showing up on my task manager on my computer after turning it on for the morning, without even starting anything EA-related. The app is not open, Epic is not open, Xbox, B.net, nothing related to it at all is open and yet this is still on my task manager for some reason when I restart my computer. I have no startup programs that would cause this. It's also set to "manual" in my services, yet it started up on its own before any prompt, like a spyware or malware program would. It also does not close when I close the EA App, and I have background services off entirely. Please help me fix this. It seems no one has found a fix for this for years and years, and people keep asking for help on it, and nothing works.
No EA app Verification Email
i need some help with logging in to accounts (not mine my moms). she has been trying to log in for about 3 hours. she is not receiving any emails from ea about the verification code. when you go on to the ea help site she keeps getting a error message saying to check back shortly. is her account locked? what does she need to do?Exception Breakpoint
Hello, I'm currently encountering a mild issue: every time I shut down my PC after playing The Sims 4, a pop-up window appears telling me that an exception breakpoint has been reached. The title of the window indicates it is being prompted by EADesktop, which is found in the EA app files, not The Sims game files, so I am assuming it's a problem with that application. I'm not sure I can get a screenshot of the error message, since it's interrupting the shutdown process when it occurs, but I will attach a DxDiag.txt file below. The error code I'm getting is 0x80000003 (which seems to be the common code for this error) and it occurs at location 0x00007FFC0292D8E1 (or, at least, it did the time that I wrote down the details). I have since uninstalled and reinstalled both the EA app and The Sims 4 at least twice each, and I continue to encounter the issue, but I haven't checked if the error location is the same. It doesn't affect anything once the "OK" button or the "X" is pressed as far as I can tell, but it is an at first alarming and then annoying interruption to the normal shutdown process. In terms of troubleshooting, I've done the following: Repair files for EA application + The Sims 4 files, shutdown: issue persists; Disable run on startup for EA application, end EA tasks in Task Manager, use PC for light tasks (Firefox ~15 minutes) without using EA app or The Sims 4, shutdown: no issue encountered; Boot up PC, use for light gaming (Civ V for ~1 hour), shutdown: no issue encountered; Boot up PC, play The Sims 4 as normal, then shutdown: issue persists. Uninstall EA application + The Sims 4, check shutdown + restart quality without EA app installed: no issue encountered; Reinstall EA application + The Sims 4, shutdown + restart with EA app installed, without using EA app or The Sims 4: no issue encountered; Play as normal, then shutdown: issue persists; Boot up PC, check remaining storage and memory: looks okay to me, but I'm no expert. Refer to the attached DxDiag.txt file to make an independent judgement. Run mdsched + restart to check for memory leaks: no problems detected; Open the Sims 4, close the application, check Task Manager and end EA background processes, then shut down: no issue encountered. My current conclusion: Issue is related to the EA application and only the EA application, which is engaged on some level every time The Sims 4 runs. Because the EA application continues to run in the background/system tray even after closing the window, its background processes continue running until ended directly in Task Manager (which does not produce an error code) or indirectly by the shutdown process, which is where the pop-up occurs. Best guess: even the clean, new-in-box EA application background processes currently include a fragment of code with a debugging breakpoint that triggers when the program is "unexpectedly interrupted", producing a pop-up window which only allows the user to terminate the program, which, incidentally, is what the shutdown process is already doing, and what most users expect the "X" on the application window to have already done. Other, related advice I've seen but haven't tried: Run chkdsk as administrator to find and repair potential hard drive issues; Check for driver updates. Some kind of registry change to prevent EA from running in the background after being closed out? Though I have technically been able to locate the problem and a workaround, I would love to find a solution that doesn't require me to open Task Manager after every session of the Sims, so if you have any thoughts, please advise. This post has been written without the use of AI, and I would prefer not to be given answers produced by genAI. Thanks!
[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other fixes, but the error persists. This has never happened before, and it only affects the EA App—my Steam games run without issue. PLEASE FIX THIS PROBLEM ASAP!!
Game Keeps Auto-Updating Even Though I have Auto-Updates Disabled
I have auto updates disabled. The Sims 4 started automatically updating upon starting the EA app. The update remained paused upon closing and reopening the app, but automatic updates starting despite having that setting disabled has been a continuous problem for months.Offline Mode Not Working
Despite restarting the app and going back online about 8 times in the past 30 minutes, I keep getting error code EC:200 ("You've been offline for awhile, restart the app and sign in so we can make sure it's really you") every time I try to launch a game (The Sims 4) in offline mode.
EA app Can't Connect to Servers
I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files with the app recovery program and even resetting my internet modem. Do you have any other solutions guys, if so please share, thanks. CM edit: edited title for clarity.