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@HayleyRob1 @Robin9139 and @ebony2319 I've merged your posts with another thread for this error. Are you launching Sims 4 through the EA App or through its desktop shortcut? Please go through the App, and make sure it's fully loaded before pressing Play.
If that doesn't help, click Windows key-R and enter this in the run box:
%ProgramData%\Electronic Arts\EA Services
Move the License folder to the desktop, but don't delete it if you have other EA games you'd like to play. The folder and the relevant data inside should regenerate the next time you launch one of those games, but if it's not working for Sims 4, it might also not work for other games.
Please also let me know what's in the License folder you move as well as whether it regenerates when you try to launch Sims 4. There should be one entry for each EA game you've installed on this computer, although they're only sometimes labeled in an obvious way.
@puzzlezaddict I did exactly as you told, and I already play the sims 4 through the EA app, but it still gives the same error code.
I also got the same files inside before and after doing this, 1011164.dlf
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