So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Contacted the support chat, not sure if she fixed it or if I did because I found a way to clear my cache while waiting on her response which started working like normal once it relaunched. Then it just said I needed to download the game, which I have downloaded along with every pack (minus kits) downloaded as well, I did NOT want to have to redownload all of that, so I checked it a different way and it pulled up that I just needed to update.I updated the game and now it says my Game License is Invalid, always something right? The person in the chat couldn't help me, she just told me to post on here and she would report it on her end but that was it. Just like most people who enjoy Sims 4 I have 2500 hours in this game, a lot of money in it, and the game is a FREE game so how is my license invalid? I have clicked the repair button under MANAGE, and it repaired the base game along with all my add ons but I am still having the issue. I wish we would go back to Origins, I don't remember there be any issues with playing Sims 3 and it seems the EA app has issues too often. I just want to play my game and relax after a long day at work and can't.

@Paramorame93 The EA App may be the issue here, not Sims 4. So try force-updating it. Go here: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and launch the EAUpdater.exe. Let me know both whether this fixes the Sims 4 error and whether the App now loads normally.

Please stop deleting/moving my post and actually help me!!!!!When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."I have been having this problem since the last EA App update. I can run other games with the app. It seems only The Sims 4 is affected.I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.

It's been two weeks since my last post. And STILL no help from anyone. All EA cares about is getting our money and once they get that, they don't give a crap if you can play the game or not. This is the most USELESS company. And I will not be supporting them any more. No more games and I will be telling everyone I know about the lack of care they have for their paying customers. Maybe if people start boycotting them and hitting them where it counts, maybe then they will take notice. But I doubt it.

@puzzlezaddict This doesn’t work for me

HelloI am experiencing the "Invalid License" error when trying to launch The Sims 4. I've tried several solutions, but the issue persists. Here are the steps I've already taken:Updated Microsoft Visual C++.Updated my system drivers.Uninstalled and reinstalled both The Sims 4 and the EA App.Performed a clean boot on Windows.Ran the EA App as an administrator.Checked the Electronic Arts > EA Services folder, but it is empty.Despite these efforts, the error still occurs. I'd appreciate any advice or additional solutions to resolve this issue. Thank you for your help!

Sims 4 - Game License Invalid | EA Forums

360 Replies

Lyonene
Rising Scout
1 year ago
@Lyonene wrote:
Please stop deleting my post and actually help me!!!!!

When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."

I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.

I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.
I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.
Why are my posts being moved here. My games have not been removed from the app. Can someone please help, instead of trying to bury the issue.
Lyonene
Rising Scout
1 year ago
Please stop deleting my post and actually help me!!!!!

When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."

I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.

I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.
I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.
Lyonene
Rising Scout
1 year ago
Game license is invalid
When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."
I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.
I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help. Other then moving and locking of posts.
Paramorame93
1 year ago
Hey!

Thanks for the response! I meant to update this after I fixed it but got distracted. It was the app. I uninstalled it and then reinstalled, worked like a charm thankfully! I don’t know what I’d do if I had to start over pack wise. I don’t mind losing saves cause I’m always starting something new but having to rebuy all those packs 😅😅 No thank you.
puzzlezaddict
Hero+
1 year ago
@Paramorame93 The EA App may be the issue here, not Sims 4. So try force-updating it. Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and launch the EAUpdater.exe. Let me know both whether this fixes the Sims 4 error and whether the App now loads normally.

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Sims 4 - Game License Invalid

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