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Aillym's avatar
Aillym
Rising Newcomer
7 months ago

steam to EA

Before this whole steam/origin to ea switch, on my windows computer i bought sims and atleast 3 packs, all bought through origin/steam. After the switch happened, i had bought a new pack on EA on my windows and all went well. I no longer use windows, but now the only pack that works is the one I bought on EA. Steam doesn’t work either and steam says mac and sims aren’t compatible. I want to get my moneys worth, what can I do to play with all the packs? Or fix this issue or do I contact EA so they can give it to me…? But i doubt that such a large company can be so generous especially with one of its big purchases

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there Aillym​ 

    Steam is not available for Mac, so any packs you've purchased directly through Steam would not be accessible on a Mac. You'd need to repurchase these packs from the EA app instead to continue playing.

    If you're interested in a refund on those Steam purchases, you can reach out to Steam support so they can review your billing information and check your refund eligibility. 

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