The backend service has been blocked.

When I open the game through the EA software (like "Battlefield 2042"), a pop-up window appears saying, 'We cannot retrieve your information because the background service of this application is blocked by the firewall or antivirus software on your device. I tried whitelisting all EA services, but it still doesn't work. In the end, I directly turned off all firewalls and related protective programs, but the problem still persists. I hope you can tell me how to resolve this issue.