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JPegas007's avatar
JPegas007
Rising Newcomer
26 days ago
Solved

Unable to purchase Royalty and Legacy bundle

I am unable to purchase any adds bundle. When "Purchase" or "Check Out" selected, it crashes and return back to home page.

  • Hey JPegas007​

    Sorry to hear that the EA App has been crashing when you're trying to purchase a bundle. 

    If you haven't already, please try clearing the EA App's cache by following the steps on this page. After clearing the cache, make sure you're signed in to the right account before trying to complete the purchase again. 

    If the crashing persists, you can try making the purchase through the EA website instead. Please make sure you're using the same credentials as you use to log in to the EA App. 

    Let us know how it goes, thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hey JPegas007​

    Sorry to hear that the EA App has been crashing when you're trying to purchase a bundle. 

    If you haven't already, please try clearing the EA App's cache by following the steps on this page. After clearing the cache, make sure you're signed in to the right account before trying to complete the purchase again. 

    If the crashing persists, you can try making the purchase through the EA website instead. Please make sure you're using the same credentials as you use to log in to the EA App. 

    Let us know how it goes, thanks! 

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