Forum Discussion
EA_Claus
Community Manager
3 months agoHey luvmicaaa,
what kind of Xbox membership did you get exactly? I could find that not all of them include EA Play. Please confirm if that's the case by reading this guide.
If you did purchase an Xbox membership that includes EA Play and this situation persists today, please follow this guide to clear the cached data.
Then, log in to the EA app again using the Gamertag option to ensure the EA account you're logging in with is the linked one.
Let us know how it goes!
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