Forum Discussion

Sanzionovisk

New Rookie

1 month ago

Solved

TF2 product key disappear from game properties and game runs on trial mode

Hi, folks! I need technical support.

I can't play Titanfall 2. I own the game since 2017 but last weekend it started to behave like If doesn't own it.

When I try to play it shows "trial" and the message "Purchase Titanfall 2".

I realize the product key is missing from game properties. All other games have their own product keys there, even Apex Legends.

I tried to fully remove and reinstall both game and EA App, clean all the Titanfall 2 related keys on Regedit, but no success. I believe its an account issue.

EA_mplsnow
1 month ago
Hey Sanzionovisk,

Thanks for sharing the troubleshooting steps you've tried so far.

Unfortunately, we don't have the tools to investigate what might be happening on the account side here on the forums. If you haven't already, please try clearing the EA App's cache to see if your access to the game is reflected in-game then.

If the discrepancy persists, you'll want to contact our live support team and have them take a look at the account to make sure the entitlement is working as intended.

Let us know how it goes, thanks!

4 Replies

EA_mplsnow
Community Manager
1 month ago
Hey Sanzionovisk,

Thanks for sharing the troubleshooting steps you've tried so far.

Unfortunately, we don't have the tools to investigate what might be happening on the account side here on the forums. If you haven't already, please try clearing the EA App's cache to see if your access to the game is reflected in-game then.

If the discrepancy persists, you'll want to contact our live support team and have them take a look at the account to make sure the entitlement is working as intended.

Let us know how it goes, thanks!
Sanzionovisk1982
Rising Newcomer
1 month ago
Hi friend! Thank you for your reply.
Yes, I tried to clean the cache both EA App and Windows, without success. I also installed EA App in other computer with a clean Windows install and the problem persists.
As a final test, I logged with a friend's EA account (who also own the game) in my computer, and the game runs perfectly.
I strong believe its a problem with my EA account, not with the app.
Anyway, I sent a message to the live support team and hope they can solve this.
Thank you for your help!
Sanzionovisk
New Rookie
1 month ago
I have my problem solved!
Please follow the instructions here if you're having the same problem:
https://forums.ea.com/discussions/titanfall-franchise-discussion-en/cant-play-tf2-game-asks-to-buy-it-even-i-already-owning-it-/13445365
EA_mplsnow
Community Manager
1 month ago
Hey Sanzionovisk,

Glad to hear an advisor was able to help you out! And thanks for coming back to share what worked. Happy gaming!