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irejuly's avatar
irejuly
Newcomer
2 months ago
Solved

Acquisto confermato nella carta ma non nella app

Ho appena acquistato 2 espansioni + 1 stuff di Sims4 (In Affitto e Hobby&Attività e Cucina perfetta stuff) regolarmente addebitati nella carta di credito ma che non sono scaricabili nella app. Come p...
problema con l'acquisto
problemi tecnici
  • EA_Claus's avatar
    EA_Claus
    2 months ago

    Ciao etms51,

    grazie per la tua segnalazione riguardo questo problema con l'audio dei passi ed il video allegato, ne terremo nota. 

    Nel frattempo, stai riscontrando anche tu personalmente problemi con l'audio dei passi in gioco? 

    Se succede anche a te, e per altri giocatori che potrebbero aver notato una situazione simile, a volte problemi con l'audio sono causati da impostazioni audio incorrette sulla piattaforma o specifiche della periferica audio, che si possono modificare per risolvere problemi audio, inoltre, usare un dispositivo audio diverso potrebbe risolvere il problema, a volte è una questione di hardware ed usura.

    Potrebbe anche fare la differenza usare un sistema audio surround, come suggerito da alcuni giocatori in altre discussioni simili, sembra essere il modo migliore per assicurare un'ottima esperienza audio in gioco.

    Speriamo che questi suggerimanti siano utili!

EA_Claus's avatar
EA_Claus
Icon for Community Manager rankCommunity Manager
2 months ago

Ciao irejuly,

hai provato a riavviare la App? Inoltre, per favore controlla la cronologia degli acquisti seguendo questa guida e verifica lo stato dell'ordine. 

Potrebbe fare la differenza pulire la cache seguendo questa guida, per aggiornare la libreria e i contenuti disponibili da poco acquistati, se l'ordine risulta correttamente completato.

Ti lascio anche la nostra guida per installare contenuti aggiuntivi di The Sims 4.

Facci sapere se riesci ad installare i contenuti aggiuntivi che hai acquistato così!

 

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Ho appena acquistato 2 espansioni + 1 stuff di Sims4 (In Affitto e Hobby&Attività e Cucina perfetta stuff) regolarmente addebitati nella carta di credito ma che non sono scaricabili nella app. Come posso risolvere? 

","kudosSumWeight":0,"postTime":"2025-03-21T03:55:07.448-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:problema con l'acquisto","text":"problema con l'acquisto","time":"2025-01-31T15:06:50.510-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:problemi tecnici","text":"problemi tecnici","time":"2019-09-10T12:30:14.694-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12032910_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":18},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Ho appena acquistato 2 espansioni + 1 stuff di Sims4 (In Affitto e Hobby&Attività e Cucina perfetta stuff) regolarmente addebitati nella carta di credito ma che non sono scaricabili nella app. Come posso risolvere? 

"},"Conversation:conversation:12032910":{"__typename":"Conversation","id":"conversation:12032910","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12032910"},"lastPostingActivityTime":"2025-03-21T04:04:01.990-07:00","lastPostTime":"2025-03-21T04:04:01.990-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:12032910":{"__typename":"ModerationData","id":"moderation_data:12032910","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12032910_1":{"__typename":"Revision","id":"revision:12032910_1","lastEditTime":"2025-03-21T03:55:07.448-07:00"},"AcceptedSolutionMessage:message:12032938":{"__typename":"AcceptedSolutionMessage","id":"message:12032938","conversation":{"__ref":"Conversation:conversation:12032910"},"author":{"__ref":"User:user:270311"},"revisionNum":2,"uid":12032938,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-it"},"parent":{"__ref":"ForumTopicMessage:message:12032910"},"subject":"Re: Acquisto confermato nella carta ma non nella app","moderationData":{"__ref":"ModerationData:moderation_data:12032938"},"body":"

Ciao irejuly,

\n

hai provato a riavviare la App? Inoltre, per favore controlla la cronologia degli acquisti seguendo questa guida e verifica lo stato dell'ordine. 

\n

Potrebbe fare la differenza pulire la cache seguendo questa guida, per aggiornare la libreria e i contenuti disponibili da poco acquistati, se l'ordine risulta correttamente completato.

\n

Ti lascio anche la nostra guida per installare contenuti aggiuntivi di The Sims 4.

\n

Facci sapere se riesci ad installare i contenuti aggiuntivi che hai acquistato così!

\n

 

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Ciao ,

\n

hai provato a riavviare la App? Inoltre, per favore controlla la cronologia degli acquisti seguendo questa guida e verifica lo stato dell'ordine. 

\n

Potrebbe fare la differenza pulire la cache seguendo questa guida, per aggiornare la libreria e i contenuti disponibili da poco acquistati, se l'ordine risulta correttamente completato.

\n

Ti lascio anche la nostra guida per installare contenuti aggiuntivi di The Sims 4.

\n

Facci sapere se riesci ad installare i contenuti aggiuntivi che hai acquistato così!

\n

 

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