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renatomarconds90's avatar
5 days ago
Solved

I don't have access to the email, nor do I know which account this is.

I don't know how the account I'm currently using to speak to you is logged into my PC and still linked to my Steam account; I didn't want that, especially since I don't have access to that email address. Could you unlink it for me?

  • Hey renatomarconds90​

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. We're not able to make any changes on the forums, including unlinking any connected accounts.

    The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey renatomarconds90​

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. We're not able to make any changes on the forums, including unlinking any connected accounts.

    The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

  • TLBain91's avatar
    TLBain91
    Newcomer
    5 days ago

    I’ve tried this multiple times and the only advisor I got is AI chat bot with 150 characters to explain my situation and then received no response. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    TLBain91​ 
    What happens when you try creating a case directly using this form? Which options are you selecting here?

    That should take you to various help articles with an option to just get in touch with the support team directly as well.

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